Congratulations and thank you for your purchase. We want your Aiptek user experience to be perfect. To help you getting the most enjoyment from your Aiptek product, we have a team ready to answer your questions. Remember, no question is too big or too small. Please give us a call before returning to your point of purchase.
Important: Please do not just ship your product back to us. Please contact our team at first. In case of a defect you'll get a RMA-No. to send the parcel in.
To answer your support request as soon and as good as possible we need some information:
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Your contact data (name, telephone number, e-mail-address, country)
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Aiptek model name and serial number (inside battery compartment or on camera bottom)
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Operating system (Windows 8, Windows 7, VISTA, XP, MAC) for graphic tablets or driver requests
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A detailed description of your problem or question
Please send your request to This email address is being protected from spambots. You need JavaScript enabled to view it. . Once your email is received in our system, you will get an automatic reply with the estimated response time.
Visit http://www.aiptek.com.tw/service.php for global warranty and service information outside Europe.
